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  • We create the best experience for GenMobile, accelerating their move to open learning system in campus. 

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    We transform the network infrastructure.

    Mobile, IoT, and cloud are disrupting traditional learning and teaching style in campus. We are providing the smarter networks that are insightful and predictable to accelerate the transition. Infrastructure services are offered as software from the public or private cloud, enabling secure connectivity for mobile and IoT. 

    We innovate towards digital contents.

    We are changing the old rules of networking to ready solutions that are easy to educators and learners. We connect the dots between teaching and learning and the digital contents. 

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    To provide the Local Area Network (LAN) infrastructure for staff and students 

    wifi2 To provide the Wireless Local Area Network (WLAN) for staff and students. 

     maintenance LAN edit    To support and maintain existing Local Area Network (LAN) and Wireless Local    Area  Network  (WLAN)



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  • faq 1

    What is a Wireless Network?

    A wireless local-area network (WLAN) uses radio waves to connect devices, such as laptops and to the Internet. It supported by the popular IEEE 802.11 standards family such as 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac.

    How far does the signal reach?

    A wireless router or access point's signal typically extends up to approximately 300 feet (91.44 meter)

    What is an access point?

    An access point is a physical device typically connected to a wired LAN, which transmits and receives a radio frequency signal to establish a wireless LAN. A computer with a wireless network interface card connects to the LAN by transmitting and receiving data to/from the access point.

    What is SSID?

    Service Set Identifiers (SSID) is a unique identifier attached to the header of packets sent over a wireless LAN. It is primarily intended to differentiate LANs, but also acts as a rudimentary password. You will also need to enter an SSID into your wireless client to enable you to access UTHM wireless resources.

    How many network devices can I register?

    For staff, two (2) devices are allowed while student only one (1) device is allowed in campus.

    How to login and use wireless?

    Captive portal is implemented on wireless authentication to secure the network.

    For Staff (Username: email username, Password: email password)  

    For student (Username: matric number, Password: IC number / ID passport)

    What contribute to “wireless problems”?

    • Disabled wireless network adapters.
    • Incorrectly configured wireless network settings.
    • Insufficient credentials for authentication or missing permissions for authorization.
    • Distance, interference, or obstructions between wireless devices.
    • Black out that power down the access point

    Why the status shows validating identity?

    A few reasons why the status still on validating identity:

    • Wireless client or adapter not running properly (please restart again)
    • The “driver” is no longer supported the wireless card or wireless adapter (please reinstall the driver)
    • Laptop infected with viruses, spyware, malware, adware, worms or Trojan-horse
    • The operating system is not genuine
    • Invalid mac address
    • Wireless account blacklisted by the administrator (security threat etc.)

    What to do when Windows shows limited connection or connected with Limited access?

    • When you are connected but limited access, shutdown your laptop for a few minute and restart again.
    • Enter again your credential info if required

    What do I need to get connected?

    To access the wireless network you will need the following:

    • Wireless access card that supports the 802.11n or 802.11ac
    • Appropriate drivers
    • A valid UTHM ID username and password
    • Location with wireless access available

    How do I get connected?

    If you have the required hardware and are in a service area, get the wireless SSID and simply open your web browser and you will be prompted the UTHM captive portal requested username and password. Once you supply this information, you will be allowed to connect to UTHM resources and the internet.

    The UTHM Wireless Login Page:

    Wifi Log In Page


    Whom can I call for support?

    If you are unable to establish a connection with a wireless compatible laptop, you may email the ICT Help Desk at This email address is being protected from spambots. You need JavaScript enabled to view it., online ticket This email address is being protected from spambots. You need JavaScript enabled to view it., call 074537293 / 7295, or visit them at Information Technology Centre (Block A5). ICT Help Desk cannot assist with wireless connection speed or reliability problems.