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ICT Reports Management System

Pusat Teknologi Maklumat or Information Technology Centre of UTHM provides a facility whereby users can report any related ICT problems using the ICT Reports Management System which is accessible via

The following are a few steps using the system.

1. Browse URL of

aduanict ICTRMS


 2. Click on the button of "Open a New Ticket"

aduanict ICTRMS open new ticket


3. Key in User and Password :

  • For staff, use your email id and password 
  • For students, use your SMAP Online user and password

aduanict ptm sign in


4. Fill in the related information, such as the Help Topic, Telephone Number, Your Faculty, Location, Issue Summary and Issue Details. The * denotes a must filled information. Once done, click on the 'Create Ticket" button.

aduanict ptm key in related info 


5. The system would show the Ticket Number realted to your report. Please copy this report number and can be used whenever any inquries be made through our ICT Helpdesk.

aduanict ptm save ticket no


6. Please SignOut when you are done.

aduanict ptm sign out