User Satisfaction Feedback

As part of the ICT Reports Management System, each report that was made using the system, need to be given feedback on "User Satisfaction " in a level of Poor, Good, Very Good and Excellence rating. This rating feedback is necessary to ensure all issues are attended using the standard operating procedure outlined by the organization.

1. Access you ticket using URL of https://aduanict.uthm.edu.my/login.php

Please sign in using your credentials :

• Email Staff ID and Password
• Students SMAP Online Userid and Password

2. Once log in to the system,  user need to click the tickets number that need to be rated, you may have more than one ticket number.

 3. Once the ticket was selected, click on the button "Edit"

4. Choose the drop down button of "User Satisfaction" to rate, then click on the button "Update"

5. User will now see that the ticket is now rated.

6. Please don't forget to sign out. Thank you.