1. Reaching 80% of new application development per year to improve the quality of services towards university digitization
2. Implementing 100% of planned ICT training in a year including training and self-learning for campus community
3. Providing Internet facilities with an access rate of 99.7% per year from service providers
4. Ensuring 100% of complaint tickets are given feedback within 3 working days
5. Ensuring a minimum of 60% wifi coverage in Parit Raja, Pagoh and Tanjung Laboh campuses
